Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide when contacting our company, requesting an estimate, scheduling a consultation, or communicating with our team.

This information may include:

• Your first and last name.
• Email address and telephone number.
• Home or project address and city.
• Details about your security screen needs.
• Information about requested products, installations, or services.
• Messages, inquiries, and other information submitted through contact forms.
• Communication preferences and consent to receive text or marketing messages.

When you visit our website, certain technical information may also be collected automatically, including your IP address, browser type, device information, pages visited, referring website, and general website activity.

2. How We Use Your Information

California Security Screens uses personal information to operate our business, respond to customers, and provide our products and services.

We may use your information to:

• Respond to inquiries and provide requested product information.
• Prepare estimates and schedule consultations or installations.
• Communicate about appointments, orders, projects, and customer service matters.
• Provide information about security screen doors and security window screens.
• Send promotional communications where permitted by law and your preferences.
• Improve website functionality, content, and customer experience.
• Maintain website security, prevent fraud, and address technical issues.
• Comply with applicable legal and regulatory obligations.

3. Text Messages and Marketing Communications

If you provide your telephone number and consent to receive SMS communications, California Security Screens may contact you regarding inquiries, appointments, estimates, project updates, or other service-related matters.

If you separately opt in to promotional communications, we may also send information about special offers, products, promotions, and company updates.

• Message frequency may vary.
• Message and data rates may apply.
• Reply STOP to opt out of text messages.
• Reply HELP for assistance.
• You may also contact our office to update your communication preferences.

SMS opt-in consent and phone numbers collected for SMS communications are not shared with third parties or affiliates for their own marketing purposes. We may use messaging service providers to deliver communications on our behalf.

Consent to receive promotional text messages is not a condition of purchasing our products or services.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website traffic, and improve user experience.

These technologies may be used for:

• Essential website functions.
• Website performance and analytics.
• Understanding visitor interactions.
• Measuring advertising effectiveness.
• Improving website content and usability.

Depending on the services enabled on our website, third-party analytics and advertising providers may collect information using cookies, pixels, or similar technologies.

You can manage or disable certain cookies through your browser settings. Disabling some cookies may affect website functionality.

5. Sharing Your Information

We may disclose personal information to trusted service providers and business partners when reasonably necessary to operate our business and provide services.

These may include:

• Website hosting and maintenance providers.
• Customer relationship management and communication platforms.
• Scheduling and customer service providers.
• Analytics and advertising service providers.
• Payment processing and administrative service providers, where applicable.
• Professional advisers or authorities when required by law.

We may also disclose information when necessary to comply with legal obligations, protect our rights, investigate suspected fraud, or address security concerns.

Information may be transferred as part of a merger, acquisition, restructuring, or sale of business assets, subject to applicable law.

6. Third-Party Websites and Embedded Content

Our website may contain links to other websites, embedded videos, maps, review platforms, financing services, or other third-party content.

When you interact with these services, the third-party provider may collect information according to its own privacy practices and policies.

California Security Screens does not control the privacy practices of independently operated third-party websites. We encourage you to review their privacy policies before providing personal information.

7. How Long We Retain Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business records, provide requested services, and satisfy applicable legal, accounting, or regulatory requirements.

Retention periods may vary depending on the type of information, the nature of our relationship with you, and any applicable legal requirements.

When information is no longer reasonably required, we take steps to delete or de-identify it, subject to applicable retention obligations.

8. Information Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or misuse.

However, no method of internet transmission or electronic data storage can be guaranteed to be completely secure.

We encourage visitors to avoid submitting sensitive financial information, passwords, or other confidential information through ordinary website contact forms.

9. Your Privacy Rights

Depending on your place of residence and applicable law, you may have certain rights regarding your personal information.

These rights may include:

• Requesting information about personal information we collect and use.
• Requesting access to personal information maintained about you.
• Requesting correction of inaccurate personal information.
• Requesting deletion of personal information, subject to applicable exceptions.
• Opting out of certain marketing communications.
• Exercising other privacy choices available under applicable California law.

California Residents

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, where those laws apply.

Applicable rights may include rights to know, access, correct, delete, or obtain information about certain disclosures of personal information, as well as rights to opt out of certain uses or disclosures.

To submit a privacy-related request, please contact us using the information provided below. We may need to verify your identity before completing certain requests. We will not discriminate against you for exercising applicable privacy rights.

10. Children's Privacy

Our website and services are intended for a general adult audience and are not directed toward children under 13 years of age.

We do not knowingly collect personal information directly from children under 13. If you believe that a child has provided personal information through our website, please contact us so we can review and address the situation appropriately.

11. Changes to This Privacy Policy

California Security Screens may update this Privacy Policy from time to time to reflect changes in our business practices, website technology, or applicable legal requirements.

When changes are made, the updated Privacy Policy will be posted on this page with a revised effective date. We encourage visitors to review this page periodically.